Jaron joined the ApostleTech team in 2020 as Client Manager. In his role he supports our clients’ Salesforce projects with a little more emphasis on the technical side of things. He has a history of administrating Salesforce since 2015, including APIs and Integrations.
In his role, Jaron finds himself bridging communications between development and client services to help ensure implementations are integrated and customized to meet the clients’ operational needs.
Jaron was born in California but lived in many different places throughout his childhood. His father was in the U.S. Air Force, and Jaron grew up on air force bases in West Virginia, Germany, and Arizona. Growing up in a military family, Jaron is proud to work for a veteran-owned business.
After first meeting with ApostleTech, Jaron knew that his goals aligned with the company’s vision. We recently spoke with Jaron to learn more.
On a typical day at ApostleTech, I facilitate communications between client stakeholders and our internal teams. I work with my clients on various projects and integrations while supporting my peers with escalated troubleshooting.
Some of the biggest challenges I see clients face are when there is disconnect in communication between the business and the technical teams. Clients that lack a technical resource to bridge communication between business requirements and technical limitations can sometimes struggle to see the impact or the scope of requirements. To overcome these challenges, a key part of my job is to facilitate that bridge. It is important for me to evaluate my audience and cater information that provides the technical teams with concise requirements and provides the client with pertinent information on project status, risks, and other considerations.
A recent project I have been working on for a homebuilding client involves sending notifications to sales team members when customers express renewed interest in buying a home in a particular neighborhood. The initial requirements were provided through a third-party technical resource that had limited experience with Salesforce notifications. The third-party provided a series of requirements that left a few business-decisions open. I followed up with the third-party to ensure our team had concise requirements to ensure expectations and considerations were aligned between ApostleTech and the third-party. Once I built a minimum viable product, I demonstrated the functionality to the client and the third-party to reaffirm expectations on deliverables and open the solution for feedback from all relevant stakeholders. This process helps streamline our efforts and maximizes the value ApostleTech can bring to clients while keeping stakeholders connected to projects.
I enjoy creating solutions for complex projects, solving a complex problem or being an essential resource for others. Transforming business requirements into a functional solution has a thrilling sense of artistry.
Outside of the occasional online video game with friends, I really enjoy cooking desserts from scratch including my own signature apple pie or key lime pie recipes.
To learn more about how Jaron and others on our team bridge the communications gap between our clients and developers, contact us here.
ApostleTech is proud to be a trusted partner to the country’s top homebuilders. If you’re interested in finding out how its customized solution, built on the power of Salesforce, can take your business to new heights request a demo today.