Einstein (AI)

AI for everyone.

Artificial intelligence (AI) is a game changer that’s transforming the very foundation of how we live and work. So we built AI right into the Salesforce platform. With Salesforce Einstein, every Trailblazer in every role and industry can use AI to be his or her best.

Einstein is like having your own data scientist to guide you through your day. It learns from all your data, and delivers predictions and recommendations based on your unique business processes. In some cases, it even automates tasks for you, freeing up time for you to connect with your customers.


Make your sales reps more productive.

Sell smarter by intelligently prioritizing your top leads and opportunities with Einstein, your own personal data scientist.

Deliver proactive service on every channel.

Transform customer experience with personalized service conversations powered by intelligence.

Create more predictive marketing journeys.

Deliver the right content, to the right audience, on the right channel, at the exact right time with AI right where you work.

Recommend the right content and conversations.

Enable community members to discover the people, content, and conversations they need to be the most productive, every day.

Discover hidden insights in your data.

Find patterns in your data so you can predict future trends and always know the best next sales, service, or marketing action.